Return & Shipping Policy

 FREE SHIPPING ON ORDERS OVER $129 within the continental US.

RETURN POLICY

All of our jewelry is made to order.

We offer the following exchange policy and LIFETIME REPAIR policies. 

There are no cash refunds only exchanges. 

We want to inspire and delight you with your jewelry purchase. If you are dissatisfied with your purchase for any reason, we offer you the opportunity to exchange, and repair your jewelry (subject to meeting the requirements of our policies).

EXCHANGE:

If you feel like the piece of Peter Stone Jewelry is not the perfect match for you, you are eligible for a 90-DAY EXCHANGE for other items in our store for the same price or higher. The exchange should be made within 90 days from the shipping date.

We kindly ask you to pay the shipping cost when returning to us and sending back the exchange item to you.

REPAIRS:

Peter Stone Jewelry prides itself on its offer of Lifetime Jewelry Reconditioning.  If you wish to have your jewelry repaired or reconditioned, send back your piece of jewelry anytime in reasonable condition. Peter Stone Jewelry will gladly take care of it free of charge (does not include shipping duty and tax if applicable).  Peter Stone Jewelry will handle all repairs according to each case brought forward by the customer.  Tell us how your Peter Stone Jewelry got worn down or damaged, give us the ability to republish your story, and we will gladly recondition your piece of jewelry.

Please call our customer service team at 1-800-397-8787 or email: customerservicebkk@peterstone.com for instructions before you return any items. Jewelry cannot be mailed back using a regular envelope due to problems with postal handling. Jewelry must be returned in the original packaging or other padded/reinforced mailer.

All jewelry is shipped 14-21 days from order confirmation date.

Due to the challenges that our business is facing due to the massive disruption caused by the Coronavirus (COVID-19) pandemic. Please be informed and expect that all orders will be delay for delivery. Our factory is working 4 days per week now . Thank you for your understanding and be safe

North AmericaShipped exclusively via USPS Priority Mail with delivery confirmation (usually arrives in 2-3 business days*)

FedEx 2 Business Day Express - Depending on destination. Please inquire to our customer Service

You may request a special carrier of your choice and use your own shipper account.

Please note: All non-USA and Canadian Countries ~ Peter Stone ships directly from its Thailand factory. International shipping times and rates will vary from country to country and depends on your choice of shipping method. A shipping calculator is available at checkout if you need shipping details.

All orders to the United States and Canada are fully insured, and you are not liable for if your package goes missing. Domestic and International Fed-Ex shipments are fully insured. For other shipping companies, please refer to their policy regarding insurance and liability.

*Estimated delivery time is based on when your item is shipped, not when your order is placed.

Customs, Duties and Taxes.

The purchaser is responsible for making sure the jewelry can be lawfully imported to your destination country. When you are ordering from Peter Stone, the buyer is the importer of record and must comply with all laws and regulations of your destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees charged by your destination country. The receiver of international jewelry items may be subject to such import taxes, customs duties and fees, which are charges once the shipment reaches your country. Any charges for customs clearance are the responsibility of the buyer; we have no control over these charges and do not know if charges will apply and what they may be if any. Customs policies vary from country to country; If you are not sure you should contact your local customs office for information. When customs clearance procedures are required, it may cause possible delays beyond our original delivery estimates, but in most cases are are non issues.

 

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