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Return Policy

Return Policy: 

All of our jewelry are made to order. We offer exchange only and NO refund.

Please call our customer service team at 1-800-397-8787 or email: customerservicebkk@peterstone.com for return authorization and instructions before you return any items. Jewelry cannot be mailed back using a regular envelope due to problems with postal handling. Jewelry must be returned in the original packaging or other padded/reinforced mailer.

A return authorization (RA) number must be requested within 5 days of receiving an order and that number must be clearly written on the outside of the returned package.  Assortments must be returned as complete packages. A 20% restocking fee is charged for orders received without an RA number or for orders returned after 5 days limit. Credit will be issued upon inspection.

There will be a 20% restocking fee for all orders returned if the customer makes error ordering and wants to return an item. Returns only, do not include exchange.