Peter Stone Jewelry FAQ
WHAT IS YOUR RETURN/EXCHANGE POLICY?
You have an easy risk-free shopping experience with us. We offer retail customers a no-questions-asked return policy. Merchandise may be returned for a full refund or exchange within 60 days of receipt.
Shipping fees are nonrefundable unless we shipped an incorrect item or the item is defective. Returns are accepted up to 30 days from the ship date. You must call or send us an email for a return authorization number (RA#).
Once you have received your RA# and information, you may check the status of your return by logging into your account or by calling +1-800-397-8787. Please allow 7-12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using your original form of payment for your original purchase.
Please Contact our customer service team or call us at
+1-800-397-8787 for your RA# and instructions before you return any items.
HOW DO I CONTACT YOU FOR SPECIAL ORDERS OR REQUESTS?
We have a "Contact us" form on our website home page for direct inquiries. If you don't see what you are after, simply ask: Contact Form .if you prefer, call us at: 1-800-397-8787
IS THIS ITEM AVAILABLE IN (GOLD/PLATINUM)?
We cast in many different precious metals: Silver, Platinum, and 14, 18, and 22 karat gold. If this choice is not shown on the piece, contact us to ask for a quote for the item in the material you desire.
CAN THIS BE MADE WITH A DIFFERENT GEMSTONE?
If you don't see the gemstone you would like in the shopping cart, just contact us and we will get you the details pretty quickly. Or... you can always call us at: 1-800-397-8787! We have almost any type of gemstone available as well as Diamonds. Ruby, Emerald, Sapphire, Tanzanite, Aquamarine, Opal and the list goes on. Amethyst, Garnet, Blue Topaz, Rainbow moonstone to name a few.
HOW CAN I REACH YOUR STORE FROM FACEBOOK?
If the post itself does not have a link to our store, you can always shop using the "Shop Now" link on the Peter Stone Jewelry FB home page at the Top of the page lower right side in the Banner.
WHERE CAN I BUY THIS LOCALLY?
We have hundreds of stores WORLDWIDE carrying Peter Stone Jewelry, however there are certainly many places we are not represented. If you think your local shop should have Peter Stone Jewelry, we're happy to help. Send them this link to apply for a wholesale account so they can provide the area with a Peter Stone presence and share the Beauty!